Who does Simplr hire to help with our tickets? Are your customer support specialists full-time employees?

One of our largest partners and investors, Asurion, has experience scaling customer service teams to thousands of team members, with representatives located across Canada and the United States. We've taken a page from Asurion's book in how we bring on the best and brightest independent contractors, having them work directly alongside Simplr employees to bring the best possible experience to your customers.

No matter if your customer is working with someone on the Simplr team or one of our specialists, they will be receiving support from team members who have passed rigorous assessment tests and meet a high bar for employment standards.

Lastly, all of our customer support specialists -- independent or otherwise -- are required to pass extensive background checks before working with your customers. Truly, only the best of the best make it through this process.