What is a ticketing system?

A "ticketing system" is used to receive inquiries, complaints, compliments, and all other feedback from your customers. Companies like Zendesk, Freshdesk, HappyFox, and hundreds of others provide tools for businesses of all types and sizes to more effectively handle direct customer communications.

Simplr leverages ticketing systems to connect directly with your customers and leverage pre-existing communication channels. The result is a seamless conversation with your customer, leading to more effective resolutions and happier people all around!