What happens if I need to reassign existing tickets to Simplr?

When you reassign a ticket to Simplr, it is added to our queue like any other inquiry. Tickets that have been re-assigned to Simplr are treated the same as all other pending resolutions.

If you are reassigning a ticket to our specialists, do your best to leave extensive notes on the thread or account, or just send our team a message from your Simplr dashboard with more information. Should our team be unable to field an inquiry for any reason, we will contact you as soon as possible to discuss the ticket.