What counts as a resolution?

Our goal is to fully answer and help your customers.  A resolution is when a Simplr specialist has resolved your customer’s inquiry and 48 hours has passed after last contact from your customer.

In the event a customer responds within a period of time before 48 hours has elapsed, the 48 hour window resets. Based on Simplr answering numerous customer questions and research, 48 hours is an adequate amount of time for a customer to be satisfied with his/her resolution.