How do you strike a balance between bots and human interaction in customer service?

Simplr is uniquely positioned to offer responses from humans and bots alike. At our core, we support customers using human-powered responses backed by our proprietary machine learning engine. Interactions with customers start at a high bar and get better over time, supported by automatically updated knowledge bases and AI-driven context.

At Simplr, our aim is to handle 60-80% of incoming chats and email inquiries by leveraging our available resources. Combining our talented customer service specialists with a deep and insightful machine learning model makes Simplr a well-balanced support solution.