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How do you provide your key insights?

Key Insights offer context into what’s on the mind of your customers based on Simplr’s conversations with them. Our machine learning systems scans all conversations, pulls trends that are occuring along with specific quotes from customers of that trend to provide a snapshot of customer sentiment.


Key Insights will help you identify trends or hot issues impacting support efforts for your team. Having all of this information in a single place prevents you from having to sort through all your customer feedback while simultaneously building understanding for the most relevant issues impacting your customers.