24/7, reliable, and rapid-fire customer service is becoming a necessity for online retail businesses. Simplr was designed exclusively to fit the needs and budgets of e-commerce entrepreneurs.
We bring top-notch, U.S.-based (human) customer service to Shopify retailers via live chat, email, and Facebook Messenger, integrated across a growing number of ticketing systems.
Our pay-what-you-need model means that you can ramp up support during times of high volume, and scale it down when things get quiet.
By giving you access to high-quality customer service, Simplr helps your store by:
- Increasing sales and conversions through pre-sales support and 24/7 availability.
- Mitigating risk of devastating one-star reviews. A quick and empathetic response from a customer support specialist can placate even the angriest Yelper.
- Sharpening your competitive edge. In many consumers eyes, good customer service trumps price.
- Freeing you up to focus on growing the business.