Integrating with Gorgias

Getting Simplr and Gorgias working together is a breeze! Follow these steps to help us integrate the two platforms together:

1. If your company uses identity management or single sign-on software (tools such as Okta, Ping Identity, etc.) to log into Gorgias, Simplr will need to be added to this before proceeding with the Gorgias instructions below.

*If a named account is needed for this, please reach out to your Simplr Sales or Partner Success rep.

2. Inviting admin@gosimplr.com as an admin to your Gorgias account:

     a. Navigate to the Users tab from Settings sidebar.

     b. Click the green “Add user” button in the top-right corner.

     c. Fill in the following information:

  • Name: Julia (this is the agent name that will represent Simplr's network of experts)
  • Email: admin@gosimplr.com
  • Role: Admin

    d. Click "Save user"

 

3. Simplr will accept the account creation invite that was sent to admin@gosimplr.com.

And that's all! We've got you supported from here 👍🏼