Do your Simplr Specialists have names? Will all of them have access to my Ticketing System?

You will be able to see our Simplr specialists working through your inbox just like any other agent in your respective ticketing system.

You will be able to see our Simplr specialists working through your inbox just like any other agent in your respective ticketing system. We give them a name (you can suggest a name for us to use too!), so you’ll see agent "Julia" or “Dave” in your Zendesk account. "Julia" or “Dave” represents our network of Simplr specialists answering your tickets. Our Simplr specialists work exclusively within our Simplr platform and do not have access to any system that you provide us access to. To avoid working on the same tickets as your team, we just ask that your agents assign the ticket to themselves when they take it. Assigning the ticket to themselves will remove it from our platform.